ThemeX and SOS Premium News!

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kreja

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6
theme x

But what i have if they just reply! Nothing! Why they don t just explain problem on their site and announce when problem can be fix.
I have call my dealer for card he say that card was working but because i have to await one day to card arrive to my place channels go crazy and now for all week is like that! I give 190 euros to have card that not work well! Come on.
 
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jamescj

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3
Same problems here - the legit card (brand new) and only a few days of clear signal and now since yesterday just blocks and nothing. Signal strength is good and other channels on same TP OK. I have sent countless messages to the the operator given them s/n and all - and nothing received back - nothing! This is shambolic!
:mad:
 
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marlbrook

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16
Contacting ThemeX Via Website

I decided to contace them for two reasons.

The first is to make sure they are made aware of a problem as soon as possible The sooner they are told the sooner they should (hopefully) try to rectify the situation. If nobody bothers to tell them then who knows how long it would take for them to find out themselves?

The second is because prolonged periods of either no video or unwatchable video is not something they should think customers are unconcerned about.

If they are inundated with messages then they could take a simple step to minimise this, just by posting a message on their web site letting customers know they are aware of any problem and re-assuring people it is being put right.

ThemeX took several days to put up anything on their site during the transpoder changeover when we lost signals for several days after the alleged starting date. During the days when the signals would not clear correctly last week, and this new repeat of that situation they have not mentioned anything about it on Themex.tv.

Because of the nature of satellite reception it is natural that people are not immediately sure why they have lost a signal. I personally initially wonder if it is my equipment, my card, problems with the dish, atmospheric conditions or problems with the uplink/downlink. I doubt if I am alone.

As things stand the only ways to find out if the problem is caused by external circumstances is via Forums or contacting ThemeX. If as you say they take 14/15 days to reply, (or not at all in my case) then that is not much help, and hardly any wonder they get lots of messages.

I understand and appreciate that these things can be caused by technical problems, and can take time to put right. I have no issue with ThemeX about that, and will continue to be patient while things are corrected.

It is the lack of information which makes me impatient, and I doubt if I am the only one.

The web site could be updated in a matter of minutes if they wanted to. Then customers would know immediately that ThemeX were aware of the situation. This might not satisfy all their customers, but at least it would show some courtesy, and relieve people's worries that the fault is with their equipment.
 
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VasilisTheGreek

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Messages
17
There is nothing wrong with your cards or your equipment, guys. Nor the weather is the problem. It is the satellite provider where they moved on. For days now, nobody in the whole world is able to watch the TX channels. That' s more than sure.

And the lack of information or the update of their website, as "marlbrook" above very accurate said.

So...let's think of how to prepare our defense, 'cause, in my opinion, our spent money is already in dangerous being lost.
 
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jamescj

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3
So what we need to do is keep sending contacts to the operator so they know we are noticing! it is indeed infuriating that they do not at least acknowledge that they have "technical problems"!! :mad::mad:
 
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marlbrook

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16
Fair Action

I think it is far too early to imagine ThemeX is up to anything sinister regarding all this. The most likely explanation is a technical fault at the satellite provider end. Clearly ThemeX are still trying to transmit.

There are wider issues however. If, as all the evidence points, the problem is at the hands of the Satellite provider, then in all probability they will not charge ThemeX for any of the time when the transponder was either not working at all, or not working correctly.

If that is the case ThemeX is saving money while the problems persist. Whether this is the case or not, they are not losing anything. It is their cutomers who are doing that.

When the technical problems are finally sorted out ThemeX should compensate their customers. It would not be difficult to extend the expiry date of official cards for a suitable period which reflects the number of weeks we have been without their services.

That is not only good manners, it is good business sense if they want present customers to consider renewing their subscriptions, and encourage prospective new customers to have faith in them. If I am right and they will not be charged for the 'down time'then they will not even lose any money, and in any case this might go some way to restore our confidence.
 
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VasilisTheGreek

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17
marlbrook said:
...When the technical problems are finally sorted out ThemeX should compensate their customers. It would not be difficult to extend the expiry date of official cards for a suitable period which reflects the number of weeks we have been without their services...
Click to expand...

Agreed. Nothing more true than that!

At the end of the day, if they do nothing in order to appease the legitimate anger of their customers, they just haven't to wait too much renewers, when the present subscriptions will expire.
 
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kreja

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Messages
6
again problem

I have problem again with themex channels. Anyone else have same problem? For 3 days cant see channels.
 
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kreja

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Messages
6
problem themex

i cant belive my picture is so bad as was 25 days ago when we all have that problem. you know what could be with my if your is so good?
 
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VasilisTheGreek

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Messages
17
You mean, all those twenty five days you weren' t able to watch any of the channels? Your system never came back to normal, when everybody else could watch all of them?

Please clarify your point, or else, we can' t help at any level.
 
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newlogo

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Messages
7
kreja said:
i cant belive my picture is so bad as was 25 days ago when we all have that problem. you know what could be with my if your is so good?
Click to expand...
I have had similar problems. This turned out to be a misnatch which occourred only at 11642 transponder. I re-made all the connecions. The fault was at the wall outlet. I by-passed this and fed thre F connector directly into the receiver. All the TV on this tansponder then worked normally.
 
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kreja

Registered
Messages
6
problem themex

Channels work fine few days ago but now for about 5-6 days same problem as was on begin of broadcast. Im from Croatia, and i see that in Italy work fine like Bigboss say. Now i really dont know what is problem i try to rescan but same problem and other channels work fine except that 8 + 2 promo channels. Any sugestion?
 
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newlogo

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themeX and faulty dish connection.

This problem is probably a faulty coaxial cable mismatch - kreja. You will recieve all transponders on hotbird with good reception EXCEPT for those TVs on 11642H. So you don't get Bloomberg, KNN or ERT nor any ThemeX. Work on your cable connecting the dish to the receiver. Check especially the F connectors and the wall outlet socket. Try and watch the signal quality as you do the checks. I had the same problem and the fault was in the wall outlet socket and it only happened on 11642H. I wish you all the best.
 
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VasilisTheGreek

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Messages
17
Check out exactly what "newlogo" above said. Are you able to receive-watch any other channel on that particular frequency, like Blooberg or ERT or any other? If you don't, then follow his advices.
Or else, just delete everything from your satellite receiver and proceed to a clean reinstall of all the available channels for your country. This, might fix the problem.

Oh...and because in Italy or elsewhere in the world ThemeX is in good condition, this means nothing. The any problem you have, there is a strong possibility to have to do only with you and your sat equipment.

Hope my interference being some help for you...
Vasilis
 
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newlogo

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Messages
7
well done kreja. I'm pleased you have resolved your problem. Coaxial problems are hard to spot, particularly when other TVs on the satellite work normally.
 
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