very good support, most images have a download panel, so you can get emu's plugings keys etc, capable of CS, it will read most cards inserted into the card slot.
a great little unit. depending where you are based i would go for an eagle linux from a satellite shop, they are the same as a dm500 with just a different case rather than getting a dm500 from eaby, you are going to get your 12 months waranty from a satellite shop not like ebay.