You need to go through paypal - and stick to them. Also, be aware that there is a time-limit as to how long you can leave it before you lodge a dispute. He may be playing for time. If you returned them, then I would imagine that you are entitled to have them replaced. Check his 'terms and conditions' as outlined either on his website, no ebay - or wherever you found him. Do you have a record of them being returned - did he sign for them? If not, has he acknowledged receipt of them - it's important that you establish this too.i don't know what he's saying,the boxes were faulty dreambox500,i paid with paypal and i ham trying to get a refund because i send the boxes back and he said they were ok and wouldn't send me any replacements.
Paypal are not going to do you any favours. I know you said you contacted them - but have you actually registered this via their resolution centre? You need to do that - as there is a timelimit on this. In addition, IF you didn't just pay with paypal - but paid paypal (without having logged in to your paypal account) via visa/mastercard - then that will give you added protection. If paypal don't play ball (which they didn't with a somewhat similar case that I had with them), then you have recourse to a visa chargeback. Again, there is likely to be a timelimit to requesting the chargeback.yes i got proof i sent them and they were signed for,i paid with paypal and i have told them about this now but i am just waiting to here from them,His website says 100% Satisfaction Guaranteed.
Why the long wait? (whatever you do, DON'T trust them!).will do mate,Paypal said they will get back to me around the 7th of nov thanks