5 West Multistream

There is a transponder on 5 West that I cannot get now but I was getting a few days ago.

Can someone please check :

12585 H 35000

Its a Multistream transponder so I think you will need a 4k box to find it.

There is a strong signal but zero quality, if you see what I mean.

Do I have a problem or is there a problem with the transponder ?

Thanks very much.

I've got it now and I know what the problem was.

Thanks for your help.