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You had as you said "A Terrible Experience ", but as you also said you had what was paid for after almost A year New receiver + REPAIR New mainboard and 1 dvbs head
I Guess it was not clear enuff you required a twin tuner
mistakes happen i am not defending anyone just stating the obvious , plus with Covid-19 delivery delays can be expected more so now than ever before .
i undersatand 2 year warranty but if i had a pound for every box i bought that never even switched on : )