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‘Cord Cheating’ common among US streamers
According to research from The Diffusion Group (TDG), more than 20 per cent of adult broadband users who stream video from an online subscription service are ‘cord cheaters’, consumers who access these services using the account name and password of someone that does not reside in the same household.
“While it is widely acknowledged that ‘cord cheating’ is occurring, few comprehend how widespread the behaviour has become,” notes Michael Greeson, TDG Founder and Director of Research.
According to TDG’s reseach, Benchmarking the Connected Consumer, a sizeable segment of online subscription video viewers live in households that are not paying to enjoy on-demand access to movies, TV programmes, and a host of other high-value video content. Content providers are losing substantial revenue by not enforcing more restrictive authentication procedures.
Importantly, the rate of ‘cord cheating’ varies dramatically among OTT SVoD services. For example, 20 per cent of Netflix streamers are guilty of using non-resident credentials, compared with only 10 per cent of Amazon Prime streamers. Even DISH’s new Sling TV service is not immune to this behaviour, with an astounding 26 per cent of viewers reporting that they use the credentials of someone living outside their primary residence.
“This behaviour reflects the unfortunate mindset among many of today’s media users that it’s perfectly acceptable to ‘share’ digital media — whether files or service access – among friends and family,” notes Greeson. “Why should my daughter pay to stream Netflix when she can simply use my credentials to access the service with little fear of reprisal?”
According to research from The Diffusion Group (TDG), more than 20 per cent of adult broadband users who stream video from an online subscription service are ‘cord cheaters’, consumers who access these services using the account name and password of someone that does not reside in the same household.
“While it is widely acknowledged that ‘cord cheating’ is occurring, few comprehend how widespread the behaviour has become,” notes Michael Greeson, TDG Founder and Director of Research.
According to TDG’s reseach, Benchmarking the Connected Consumer, a sizeable segment of online subscription video viewers live in households that are not paying to enjoy on-demand access to movies, TV programmes, and a host of other high-value video content. Content providers are losing substantial revenue by not enforcing more restrictive authentication procedures.
Importantly, the rate of ‘cord cheating’ varies dramatically among OTT SVoD services. For example, 20 per cent of Netflix streamers are guilty of using non-resident credentials, compared with only 10 per cent of Amazon Prime streamers. Even DISH’s new Sling TV service is not immune to this behaviour, with an astounding 26 per cent of viewers reporting that they use the credentials of someone living outside their primary residence.
“This behaviour reflects the unfortunate mindset among many of today’s media users that it’s perfectly acceptable to ‘share’ digital media — whether files or service access – among friends and family,” notes Greeson. “Why should my daughter pay to stream Netflix when she can simply use my credentials to access the service with little fear of reprisal?”